Frequently Asked Questions

Our MOQ is 1 piece -- you can order exactly what you need, whether it's a single sensor or a full kit. We welcome both small urgent orders and large bulk purchases. There are no penalties for small orders, and pricing scales favorably with volume.

We guarantee a detailed competitive quote within 24 hours of receiving your inquiry. For urgent needs, our team can verify part availability and provide preliminary pricing within 2 hours. To speed things up, please provide: part number, machine brand & model, quantity required, and destination country.

Our aftermarket parts typically offer 30-50% savings versus OEM dealer prices, while maintaining comparable quality through ISO-certified manufacturing partners. China's unrivaled supply chain and manufacturing scale allow us to pass these savings directly to you without compromising on specifications or durability.

Absolutely. We strongly encourage first-time buyers to request samples before placing large orders. Since our MOQ is 1 piece, you can order a single unit for testing and verification at no extra risk. This zero-sourcing-risk approach builds long-term trust -- and we're confident our parts will meet your standards.

We stock parts compatible with all major brands including CAT, Komatsu, Hitachi, Volvo, Hyundai, Doosan, Kobelco, Sany, and XCMG. Our catalog covers both Japanese and Korean brands, as well as leading Chinese manufacturers. If your brand isn't listed, contact us -- our team can often source hard-to-find parts through our extensive supplier network.

We offer 10,000+ SKUs across 8 core categories:

• →Engine Parts -- pistons, cylinders, filters, gaskets, pumps (1,800+ SKUs)
• →Hydraulic System -- pumps, motors, cylinders, control valves, hoses (2,200+ SKUs)
• →Electrical Parts -- sensors, ECUs, switches, harnesses, monitors (1,500+ SKUs)
• →Undercarriage -- track chains, rollers, sprockets, idlers, pads (1,600+ SKUs)
• →Cabin & Interior -- seats, glass, mirrors, AC parts, panels (900+ SKUs)
• →Seal Kits -- O-rings, oil seals, cylinder seals, repair kits (1,200+ SKUs)
• →Tools & Equipment -- diagnostic tools, lifting gear, maintenance kits (700+ SKUs)
• →Spare Parts -- wear parts, consumables, fast-moving spares (1,100+ SKUs)

Our specialists can verify part compatibility within 2 hours. Simply provide your machine's brand, model number, serial number (if available), and the OEM part number. If you don't have the part number, send us a photo of the old part or the machine's nameplate -- our 20+ technical experts will identify it for you at no charge.

We primarily supply high-quality aftermarket (OEM-equivalent) parts sourced from ISO-certified manufacturing partners. Every shipment undergoes strict QC inspection before dispatch. Our parts meet or exceed OEM specifications -- and in many cases are manufactured in the same facilities as branded parts. We can also source genuine OEM parts upon request for specific applications.

All parts come with a 3 to 12 month warranty depending on the part type and application. If a part fails due to a manufacturing defect within the warranty period, we will provide a replacement or full refund. Warranty claims are handled promptly by our after-sales team -- typically resolved within 48 hours of receiving your report.

We partner exclusively with ISO-certified factories that have passed our supplier vetting process. Every order goes through a multi-stage QC inspection: incoming material check, dimensional verification, functional testing (where applicable), and final visual inspection before packing. With 10+ years in the industry, our supplier relationships are built on documented quality track records -- not just price.

In-stock items are dispatched within 2-5 working days from our Guangzhou warehouse. Transit time depends on your destination and chosen shipping method -- express courier (DHL/FedEx/UPS) typically delivers within 3-7 days internationally. Sea freight is available for bulk orders. We'll confirm estimated delivery at the time of quotation based on your location.

We ship to 120+ countries worldwide, including Southeast Asia, the Middle East, Africa, Europe, South America, and Oceania. With 10+ years of global export experience, we are familiar with customs requirements and documentation for most major markets. Contact us if you have specific import requirements for your country.

Yes. Once your order is dispatched, we'll send you the tracking number and carrier details via email and WhatsApp. You can monitor your shipment in real time on the carrier's website. Our team is also available 24/7 to assist with any shipping updates or customs-related queries.

We accept T/T (bank wire transfer), PayPal, Western Union, and L/C (Letter of Credit) for larger orders. For new customers, we typically require a deposit before production/dispatch, with the balance paid before shipment. Long-term partners may qualify for credit terms. Contact us to discuss the most convenient arrangement for your business.

We support EXW, FOB, CIF, and DDP Incoterms. FOB Guangzhou is our most common arrangement for sea freight. For express courier orders, we typically ship DDP (Delivered Duty Paid) or DAP. We'll recommend the best option based on your order size, destination, and preferences.

Yes. Our 20+ technical specialists are available 24/7 via WhatsApp, WeChat, and email to assist with installation guidance, troubleshooting, and part identification. We believe in building long-term relationships -- our support doesn't end at delivery. Whether it's your first order or your fiftieth, you'll always have a dedicated point of contact.

Contact us immediately via WhatsApp or email with photos of the issue. We will arrange a replacement or full refund at no cost to you. Wrong parts due to our error are fully covered. For damaged items, we'll file a claim with the carrier and expedite a replacement shipment. Customer satisfaction is our priority -- we resolve all issues within 48 hours.

We actively welcome distributors, repair shop owners, fleet managers, and international importers. Simply reach out via WhatsApp or email to discuss your requirements. Long-term partners benefit from priority pricing, dedicated account managers, faster turnaround, and flexible credit terms. Many of our clients have been working with us for 5+ years -- we value these relationships deeply.